A facilitator manages the process of learning, acquisition of knowledge and the development of new skills. The Trainer as a Facilitator program is conducted by one of Australasia's most sought after trainers, Colin James. Colin is often referred to as the "Trainer's Trainer". In this program Colin will focus explicitly on the processes of learning and techniques to create discovery, insights, behavioural change and, thereby, effective learning.

Much of what an excellent facilitator does is largely below the level of awareness of participants. Like film making, the use of lighting, sound effects, continuity, editing and positioning of spatial elements are not uppermost in the mind of the audience, so too the techniques utilised by an excellent Facilitator are not always recognised. An excellent facilitator can make the complex appear simple, reduce stress effortlessly, manage learning styles and learning differences artfully, generate energy and enthusiasm subtly and create a learning environment of respect and focussed attention.